Northwest Jeep Chrysler Dodge Ram

The Chrysler Group has created Dealer Standards in order to ensure you our customer, receive the absolute best customer service experience when you are either at our store, on the phone, or on the web working with one of our employees.  Chrysler has a strict set of requirements including measuring customer consultation, concern resolution, customer follow up, employee training, our facility, management, and mystery shoppers.  Northwest Jeep Chrysler Dodge has earned Gold status for every quater since its inauguration.  Gold status designation is the highest recognition Chrysler can award a dealership for exceptional customer service. You know you'll get the friendliest and most helpful dealership environment available. Here is what you can expect when you are at Beaverton's Northwest Jeep Chrysler Dodge:

Training

Your Chrysler, Jeep ® , Dodge Sales Consultants are courteous, knowledgeable and thorough. Service Technicians and Advisors are trained in the latest diagnostic and repair procedures to ensure that all work is done properly and efficiently. Helpful Parts Personnel will arrange quick turn-around and timely follow-up on parts when needed.

Customer Satisfaction Survey

The Customer Satisfaction Survey puts you in the driver's seat when it comes to Dealer Standards, giving you an opportunity to let them know what you think about your experience.

Customer Follow-Up

You'll be contacted within seven days after any Sales or Service experience to ensure you're completely satisfied.

Dealership Requirements

It starts with a facility that offers ample parking, a clean and pleasant environment, and convenient waiting areas.

Chrysler personnel continuously monitor and validate our compliance to these requirements. And we must consistently meet tough Dealer Standard score standards in all areas to keep their certification. This means you're assured of the finest and most professional Sales and Service treatment every time you visit Northwest Jeep Chrysler Dodge.

We strive to make your dealership experience the absolute best it can be.  If you find that during your experience our store, employees, or services didn't meet your expectations, please email your concerns to Robert McGrain at rmcgrain@nwjeep.com.