"Easiest Car Purcahse Ever"

We purchased a 2006 jeep wrangler Friday Jan 20th and would give every one a 10 on customer service. First I worked with Leah on the internet for about 1 week until finally agreeing on a price that would work for us. Next we met with Vicki in sales and she was so pleasant and nice, and accompanied us for the test drive and showed us all the features, and that is what sold us on this jeep. Then Michelle helped with all the paperwork and this was one of the easiest car purchases ever. Thanks so much and we will definitely refer to your dealership. THANKS AGAIN--- WE LOVE THE JEEP

Roger and Sue Joseph

"Customer Service"

Hey All,

 

Please pass along my thanks to Robert, Ken, Michele, Shannon, and Sheena.

 

Thanks for the customer service the last couple days.

 

Thanks,

Jeff

"Enjoyable Experience"

Hello, Just a quick note about my recent buying experience. I worked with your salesman Ben Sterrenberg on my recent purchase of a 2011' Dodge Charger. I wanted you to know it was a pleasure to work with him. He was very conscientious of my needs and what I was looking for. Even though the car was not the most expensive on the lot, he made me feel like it was. Ben was always responsive to my requests and made the car buying experience enjoyable. I've bought a number of cars over the years, who knew it could be this easy. Thanks to Ben for going the extra mile. I'll be back to NW! Thank you, Jeremy

Jeremy D.

"Best Experience Ever"

A thousand times better then I thought it would be and was the best auto experience in my life. OC stayed with us and made sure that everything that needed to get done was taken care of.  Everything was well prepared and they had exactly what I was looking for in my purchase and in my trade value.

Albert Miller

"Thank You"

I just wanted to tell you how happy I was when I chose your dealership. I was looking for a Pick Up about 1-2 months ago.Unfortunately you did not have what I was looking for at the time. I ended up buying a Dodge at Dicks country dodge in Hillsboro. Let me tell you . The deal went south after I had possession for 3 weeks. I was worried that I would not find what I was looking for. My brother started looking around on the web when he came across your dealership. You guys got in a truck that fit my criteria. I called and talked to a sales men over the phone. He called me back in just a few minutes with all the info I needed. I stopped by after work to take a look at it. Unfortunately he was helping another customer. But another sales person showed me the rig and we took it on a test drive. It was what I was looking for. We signed the papers and I took possession of the vehicle this evening. I have to tell you that my experience with Dicks really rubbed me the wrong way and I was very reluctant to go to another dealership. I am extremely happy that I came in and gave your dealership a chance to win my business! I also have to point out that Michele Eveland was the best Finance manager that I have ever dealt with. She went above and beyond to help me get this loan approved and I am very grateful! Thank you once again for all of the friendly and helpful sales team that you have!!! I will highly recommend all of my friends and family to your dealership. Keep up the great work!!!

Corey Wagoner

"Appreciation"

I just want to say thank you to the dealership for your promotion Memorial Day weekend for military veterans. I had a 10 year old Jeep Grand Cherokee 'Limited" and to replace it would stretch our budget and considered going to a smaller SUV. With the promotion we got more than we expected and to meet Tom Anderson and his help with the Grand Cherokee was exceptional. It was special for me to get thanked for my service to our country but I want to say thanks for your service to me.

Paul

"Service"

My husband and I have been customers of NW Jeep for over 13 years. Having lived in other parts of the country and bought many cars over the years we know an outstanding Dealershhip and Service Department when we are fortunate to find one. NW Jeep makes buying a car so easy. However, it is the service that one receives after driving off the lot that counts even more. Working with the Service Department and Mike McGrain in particular has been a pleasure. I am in and out on time and never with any surprises. I have not nor would I ever consider letting anyone else work on my car. I have never been pressured to have unnecessary work done (probably something few women can say). I HIGHLY recommend NW Jeep!!!!!!!!!! Julie

Julie C.

"Awesome Buying Experience"

Awesome Buying Experience!! Buying my new truck from NW Jeep was truly the best experience I have ever had buying a vehicle. I sent an email in requesting what I was looking for, what I was wanting to spend, what I wanted for a payment and Ben met all my needs. There was no pressure in spending more money, or to buy something I really didn't want. Most of the transaction was done via phone calls which was very convenient for me. My fiance and I spent less than 90 minutes in the dealership, and that was to test drive the new vehicle and fill out paperwork. If you are looking for a comfortable, no hassle buying experience then NW Jeep is the dealership for you. I will be back for my next vehicle. Jeremy

Jeremy C.

"Service"

To tell you the truth, I like Dennis Teach and his lieutenants and in particular April...I was going to buy a new one and decided to keep my 2001 Grand Cherokee and fix it up. I am sticking with the pros. Thank you Dennis and April.

Rocky Termanini

Bob and I are still enjoying our Jeep Commander a lot. Anyway, we're glad to share our positive experience there. After two years of car/truck shopping, Northwest really stands head and shoulders above the other dealerships in our eyes.

All the best and Happy (upcoming) Easter -

Lynn Scott M.

I had an amazing experience with your service department and wanted to let you know. From the appointment I set on line to the customer service from Jose to the final outcome and repair by Iain Mackintosh everything was professional, courteous, knowledgeable and complete in less time than I ever expected. I've had a problem with my stereo system in my Pacifica and 3 other automotive shops including a car stereo "expert" could not diagnose it. Iain had it diagnosed and repaired in a very short time. And the rental car was a big plus. NW Jeep is now my sole repair shop. Thanks for everything!

 

Chuck Kingston

I bought a 2011 Durango Citadel from Jim Davis. Jim is a wonderful salesman and he treated me very well. This was a positive car buying experience. I will not hesitate to recommend NORTHWEST Jeep to all my friends. Thanks for everything.

Jim Bowen

Robert,

I wanted to Thank You for the excellent customer service I received while I was purchasing this vehicle. You have a Great team in place and I am sure you are proud of them. If I know of anyone looking to purchase a vehicle I will send them your way. It was  a pleasure doing business with your dealership.

Willie Brock

"Service"

I hate the hassle of taking my vehicle in for service...little did I know that it would be an amazing hassle free experience at your dealership. My wife and I own a high end store in which we expect our employees to provide the best shopping experience to our clients; these high expectations are rarely met while dealing with others but you did it! My wife made the dreaded appointment phone call for my 2007 Grand Cherokee (Turbo Diesel) which was answered by your service advisor April. Not only were we shocked that we could drop by at our convenience but in addition offered a loaner so that we did not have to shuttle 2 cars across town. April informed us that the check engine light issue would more than likely be covered under the warranty, sent on my way in a nice clean newer Grand Cherokee and called within an hour with a full report on my truck. The repair was going to take a while and my truck would not be ready until the following day; April apologized for the inconvenience even though I was driving one of your vehicles! My phone rang the next day as promised and my truck is running good as new. Please commend April on her superior customer service and if you are not careful you might just find her working for me!! It takes a good team to make all of this happen smoothly; the other service advisors, the lot guy, the cashier, everyone was pleasant and are top notch professionals. Here is my issue...I am in the market for a new car for my wife and was not thinking Chrysler, Dodge, or Jeep... I guess she will have to find something that she likes on your lot, we wouldn't think of spending our money anywhere else.

Ed Stuehler

Todd,

I have wanted this wrangler for 15 years now. So thank you for helping my dream become a reality. I was wondering how much it cost you to fill up the tank the other day?

Thank you for everything. I am telling everyone I know about the amazing guest experience and what top notch you and your team are. 

thanks,

Shannon K.

O.C.,

Thank you for your great helpfulness and guidance through the purchasing process. Susan and I have never had such a hassle free and enjoyable experience buying a vehicle. Your honesty, attitude, kindness and thoughtfulness is truly refreshing in today's world.

Keep up the good work, and you can show this to your boss if you please. I look forward to seeing and talking with you again when we drop in for Jeep service or parts.

Take care and thanks again.

Steve and Susan K.

Todd,

THANK YOU!   You have already done so much for us I don?t know where to begin.  Thank you just seems so insignificant. 

You guys are truly wonderful and I will sing your praises every chance I get!

Thank you and we wish you a very Merry Christmas!

Doug and Lisa M.

Good Morning Mr. Teach:
I called in 4/21 first thing in the morning to set up an appointment for my car due to the engine light popped on at 4:30am

In the morning on my way to work. Not a great way to start my day.
When I called in at 8am I talked with April McCall, she was very pleasant, knowledgeable and helpful and took down everything I said without

Asking to repeat one thing.
I had an appointment at 2pm and pulled into the Service garage. I happen to pull up next to Ms. McCall, she remember talking to me and the error codes

I had given her from my car. She talked to me like I was an old friend and was so professional and fun. She made my day so much better than it had started.

I had such a wonderful experience bringing my car in to Northwest Jeep Chrysler and felt so comfortable all because of your awesome employee April.

April gave me the best customer service I've ever had and I wanted you to know that. I will continue to bring my car back to you from now on.

Have a great day!


 

Tammy S.,Comp View

Greg,

I just wanted to thank you for the very pleasant experience I had working with you on the purchase of the 300C.

I'm just getting ready to leave for the office and don't have time to look up your web site to send this directly to your manager, so please share it with him (or her).

You did a great job of making me feel very comfortable and responded to all my questions directly without the BS you get from many salesmen.

I want you to know that I will be recommending you, and your dealership to any of my family or friends that are planning to purchase a car.

Albert K.

Thanks Todd - the day went fairly smooth and you guys were real professionals! 

Stephen G,Maginnis and Carey LLP

 A Big Thank You! Dear NW Jeep, I just wanted to thank Ron Hollenbeck, for the wonderful care he extended to me, when I recently had problems starting my van. Sometimes I had to try and turn the key four or five times before it would start. Although Ron suspected a bad starter, every time I took it in, it would not fail. Finally, he allowed me to leave my van while he set me up with a rental, so he could see if it would fail when the engine was cold?and your technicians found the problem! The price I was earlier quoted for a new starter/labor to install it there if that were found to be the problem (not sure which service advisor I spoke with when I called back), was in line (just under $300) with two other local auto repair shops I visited. (Again, the van would not fail for them either--but neither of those shops offered a rental so they could figure out the problem for certain.) When my bill was higher at pick-up than what I remembered being quoted, the service manager was so kind to give me a discount. Thank you so very much for your wonderful help as well! I want to thank Ron and your service department so much for helping me get my van up and running. I now have peace of mind, that I will not get stuck anywhere with a vehicle that will not start! I will highly recommend your service department to my friends and family! Thanks again,

Karin K.

My name is Rick Scalf. We have just completed the very best car buying experience in ours lives, thanks to Greg Lund and Todd Herriott.

Because of them we now own two Chargers and will be bringing them both to your dealership for all of our service needs and we will also

certainly spread all of the word of mouth praise that we can for anyone looking to buy a car or service because of these two gentlemen

and our experience at your dealership.

 

You now have our customer loyalty and satisfaction.

 

Please pass our appreciation on to Greg and Todd.

 

This was a very special event in our daughter's life and because of them, she will never forget it.

 

Warm regards,

Rick and Linda Scalf

We wanted to let you know that Michele Eveland is a great employee. We felt very comfortable with her. She answered all the questions we had, never making us feel uninformed. "She is down to Earth and Honest". She and Todd made this a painless experience. I love my new 2010 Nitro.

Sincerely,

Susan

Hello,

I recently purchased a 2010 Jeep Patriot from your dealership a couple weeks ago and wanted to give you all big round of applause for the great service I received. From my initial phone conversation with Shannon, to my test drive and sale with Greg, to a great conversation with Jeff Wood, to the signing of the final paperwork with Todd, this was an all around a great experience! This is the first time I have purchased a car from a dealership, and I can't say enough positive things about the experience. I wouldn't hesitate to recommend your dealership to any and all of my friends. Thanks guys for everything!

Matt Parkinson

Todd,

 THANK YOU!   You have already done so much for us I don't know where to begin.  Thank you just seems so insignificant.  You guys are truly wonderful and I will sing your praises every chance I get!

 Thank you and we wish you a very Merry Christmas!

 

Doug and Lisa McKillips

Doug and Lisa McKillips

Our salesperson John King, and his sales manager Jeff treated us very well, were very professional, nice, and had good follow-up with an issue that developed. We would recommend your dealership to our friends and family.

Jerry Dukleth

I had a very positive experience and hold great respect for both Bill Barber (sales associate) and Rob Bender (finance manager) who helped me with my purchase. They are both outstanding and I have nothing but good things to say. I give a rating of an A+.

Matthew Prophet

Todd,
Thank you so much, we enjoyed working with you as this was the easiest experience we have ever had in the purchase of a vehicle. You even went out of your way to come by our house to pick up our trade-in that my wife was uncomfortable with driving. You did a great job and deserve a raise. Thank you again.

Craig Johnson

"Sales"

We enjoyed our experience shopping for our new Dodge Ram pick-up truck. Our salesman James Goldenpenny treated us with integrity and honesty, and was wonderful to negotiate with. When it came to the finance and paperwork, Jose was also very helpful and patient and friendly while answering all of our questions. I have never had a more enjoyable experience at a car dealership. I am usually left with a bad taste in my mouth. We left there smiling and happy. Thank you James and Jose for making our truck buying experience so rewarding.

Bill and Cindy W.

"Very Happy"

Jim Davis,
I didn't feel pressured or as though I was being ripped off. I had a very good experience and am very happy.

Mark Donkel