Customer Testimonials
Ben Irwin, the Service Manager, has saved my bacon on numerous occasions. Hands down the best customer service I have ever experienced at a dealership, or any service department for that matter. A true Jeep guy who knows his stuff and always willing to go above and beyond the norm. Thank you Ben!
Kept us up to date get me Lyft to go home while being in shop
They were very patient while we made our decision with no pressure. Joey, George, Mickey were great. The manager actually took the vehicle back to remove a couple spots off himself. I would give them 100 stars if I could. Thank you.
I purchased my GMC Terrain from this location, from Jamie Schaab. Schaab was an amazing sales rep to me and my family. He was so thoughtful, he personally cleaned the entire vehicle when he knew I was purchasing it so that it would be clean for us to take home and he was willing to discuss all my concerns and questions throughout the process. I’ve had my SUV for a few weeks now and have been loving it! I’ve had no issues. The pricing was well worth the value of what I got. The manager Carsen and Schaab ...
Joey was amazing to work with. Very personable and not pushy at all. He was very genuine and perfectly fine chatting about more than just selling me the car which made the whole process much more enjoyable. Would definitely purchase another vehicle from Joey in the future.
Chris did a great job helping me. Was good at calling me when work was done.
We never have any problems when we come here. Courteous and professional. Great job! Thanks.
Xclnt timely Chris AAA+ always great service wish they had more loaner vehicles available to us
Thank you Mike Morgan for your help and support in finalising the deal and making my new Jeep Compass to my home.I am extremely happy for the service provided by you and expecting the same henceforth Thank you again
Britney provided excellent customer service and terrific insight on how to address my vehicle’s technology issues.
Jazzmin provided great service in describing service options to meet my needs within my budget.
I had a good experience with ben and Carson as managers… Samantha was great in sales !! I’ll tell all my friends and family to come here !! Thanks everyone
Worked with Chris Stovin in service. He was awesome and was able to get my daughter’s car in quickly because he knew I was worried about her getting stranded due to mechanical issues. He was very responsive and knowledgeable!
Recommend asking for John Parenteau. He is a knowledgeable and helpful service advisor. Realistic about what service is needed at the time of visit. Thanks John!
Awesome service on my Jeep during a stressful time, Brittney Allen went above and beyond taking care of my needs. I appreciate the work your company provided, gained a loyal customer.
Great people my sales person was wyman and he was awesome I definitely recommend this dealership !
The dealer ship is wonderful they have the best service and would highly recommend them
I traveled all the way from GA to purchase a vehicle and my salesperson (Muad) along with the management team (Ben and Beau) couldnt have been more accomodating. From my initial call inquiry to my travel to ultimately shipping the vehicle back, they were great from start to finish and I couldnt be any happier, thank you Muad and NW Jeep! A+++
When I write a review I first read some negative reviews to get a flavor of any consistent problems. Just as I expected, many of the negative complaints were either legitimate human error, something outside the direct control of the dealership, or simply expecting something for free. In a word, my experience was AWESOME! I saw a CARFAX add for a Toyota Corolla that was advertised. I sent in a message then Kelsee texted and emailed me promptly. I came in the next day, Kelsee was off but, before I had arrived Mike Morgan had kindly prepared my car for ...
Best customer service I have received definitely Change my mind on dealers love you guys. Very helpful meet all my needs At all time , make my purchase without any stress love you guys ❤️, I will absolutely recommend you . Best regards
The service department at this dealership is very good. This is the second time I have been there and have had a good experience each time.
The service team worked extremely hard to solve our problems and communicated well with us. If we ever need any further service, will always come back to Beaverton Jeep
Beau by far is the best in the business. This is my second purchase with him and the process was flawless. His communication and personal customer service is exceptional. Please go see Beau when you are looking for your next purchase.
As a public school teacher and administrator I believe in working and trusting people who are honest and care about others. After looking at other dealerships in the area we chose Northwest Jeep based on the online reviews. Victoria was listed in many reviews so we went with her to help our family with the Purchase of a new jeep. She went above and beyond for our family. She made what could have been a stressful process an easy one. I want to give a shout out to Joe and Mickey who also helped us with the vehicle and works ...
It was the fastest and friendliest purchase of a vehicle that I had.
Had a great experience at NWJeep. OC was fantastic to work with. The paperwork process was quick, painless, and zero pressure. In my experience purchasing a vehicle from a dealership, this was the most pleasant.
Bravo!!! Grazie! Gracias! My wife and I had the greatest experience working with the Team at NW Jeep Ram headed up by the General Manager, Josh Ford. We bought a 2021 Ram 1500 E-torque Delmonico Red-beautiful. We had been shopping for a couple months and to no avail, inventory was low!! At NW Jeep Ram, they had a Ram that fit our needs and Josh Ford along with his specular sales team including Ryan McGrain and Gilbert Salazar helped us purchase the Perfect Ram. Thank you!! Those word can not express how grateful we are. When you are in need of a ...
Very helpful people. Didn’t feel pressured while I was there. The truck I wanted sold before I got there, they had another one with the same options within the hour. Andrew D was my salesperson and was wonderful. I highly recommend.
It was time for me to trade in my old 09 wrangler for the new 2021 Andrew, Josh, and the team where there to help!
Brought my 93 Jeep Cherokee in for an oil pressure problem. This issue was resolved and advice and recommendations were given for better performance. Very professional and thorough. Completely satisfied on this point. Here’s where they went the extra mile. Because of their detailed inspection, they found a problem with the brake pedal shift interlock. It was dangerously frayed to the point it was unsafe to drive. This was a recall item for this year jeep. Even though the recall parts were discontinued, they were able to completely repair and solve this issue. Because of their excellent attention to detail, ...
Today, I purchased a 2016 Mazda from NW Jeep Chrysler Dodge. Everyone I interacted with was wonderful. In particular, Kelsee Shaffer was AMAZING. She was patient, kind, and completely willing to do anything to help me with the purchase. She was with me every step of the way, and was so understanding with any issues that arose along the way. Thank you so much, Kelsee!
This was my 1st time buying a car by myself & I couldn't have had a better experience. Everything went smoothly. I got everything I wanted @ a price I wanted 10+ experience . My sales person was David Morrow & he was really great to deal w/.
Excellent experience purchasing my new Jeep Gladiator from NW Jeep. Todd and Steven helped me find the right truck, made me a great deal and respected my time. Go see NW Jeep for your next vehicle!
Got a great deal on a Rubicon here. Was able to negotiate a price over email, then just walk into the dealership and complete the purchase without hassle. Was refreshing after having a bad experience at Lithia just the day before.
I was extremely impressed with the customer service I received from NW Jeep and Mike Morgan. Mike was very helpful in finding the right deal for me on my 2020 Renegade. With this being my first brand new car I walked in with a lot of stress but Mike made to process simple and was very upfront with everything. I will be going back for sure and have already had friends asking me who they should see at NW.
Best experience I have ever had buying a car. I cant thank Ben Hendrix enough for going above and beyond for my husband and I. We just had a baby and we were worried about cleanliness due to Covid, they made us feel really safe and comfortable. I am so happy I came here and I will make sure to come back for any cars in the future. I would recommend this dealership to anyone and everyone. Ask for Ben or Steven for excellent service!
Ben and Gastavo were amazing in our adventure to purchase our Jeep- so friendly and went above and beyond! I highly recommend going to see them at NW Jeep CD!! Thank you!
Ben Hendrix (sales), Dave Shappell (Finance person, strong technical background) I have been in technology sales for 20 years, I can spot BS from a mile away, With that said, I research, and I listen. I travel for a living, I was able to call or visit Jeep dealerships in No CA, OR and WA... I felt good about the vehicle I wanted to purchase. Bottom line: They earned my business, 5 star experience, consistent and transparent (3 month sales cycle) My fear: Some sales people will telll you what you want to hear instead of understanding the complexity of what i want ...
Jeff and Dave really made this a great experience. They were extremely thorough, kind, and respectful at every point of the buying process and ensured that all of my questions were answered. I appreciated their knowledge, experience, and transparency. I have purchased a handful of cars in my life and truly enjoyed the service we received today.
We’ve been buying our vehicles at NW Jeep for over a decade. The wife and I enjoy checking out the latest tech and gadgets and todays new vehicles are full of them! This year as a anniversary gift to one another, we decided we'd buy new rigs. We ran into a slight hiccup this time, but without hesitation the crew at NW Jeep did not disappoint! They were able to get us into the exact rigs we were looking for. The salesmen, Jeff Elicker and John Raptor even went out and helped detail the new ones to get ...
My husband and I drove 2 trades 4 hours down to this dealer because they offered us a deal on 2 new Jeep Gladiator Rubicon Launch Editions that we could not resist. They were friendly, respectful, treated us like family (the good family members that everyone likes, not the family members that no one likes) and there were ZERO bad surprises but plenty of pleasant surprises! They went above and beyond helping my family and myself with these purchases (remember we bought 2 vehicles from them at the same time). We were there for 5 hours (no fault of their own) and it was an ...
They always perform the service work on time and keep me completely informed of the process both personally and via text. Very professional service department!
My service representative is lain and he has always taken great care of me in scheduling my appointments and giving me updates on how things are progressing very professional highly recommend NW Jeep Thanks Larry
I recently made a call and talked to Tallia. She was quick and responsive to my questions, no run around. She was a pleasure to take and deal with my issue. Thank you
We bought a used Jeep Renegade and had the best experience we have ever had at a dealership. The process was transparent and our sales rep was friendly and engaging.
Mike was friendly and knowledgeable. We got the car and the deal we wanted. Joe made the finance easy and quick. A couple of minor items were quickly resolved.
We were very impressed with the crew here. There was no pressure at all, in fact, we left and viewed a couple other dealerships, but came back here because we liked the feel. No screwing us around on our trade in, they were very fair and gave us what it was worth. Thank you for the awesome experience we had, we will for sure be coming back to you guys when we need another Jeep!
Good, fast, friendly service department. Visit was quick and painless. Got me the best price available and got all the worked done I needed in a quick fashion.
Mika was awesome! He helped us out pick out a car and teach us about the features. He was so patient as my aunt and I decided what car we wanted. Such a cheerful spirit and would definitely recommend!
I had a terrific experience with Jeff and Mike at NW Jeep. They made the process simple and fast. They have followed up quickly on my additional accessories!
I chose the jeep dealership in Beaverton for my oil change and installation of snow tires as they have always been reliable in the past. Upon entering the customer service area I was greeted with a smile by more than one customer service staff asking if they could help me. It was Michael Mcgrain who helped me choose the right brand of snow tires for my area and road conditions. He went over the tire make up with me to make sure that it was one that I would be happy with. Service was quick and I am very pleased ...
I was in the market for a new Cherokee Trailhawk and the internet team worked with me, answering all of my questions throughout the process. I came in and Mike was pleasant and helped me to get a great deal on exactly what I wanted!
When asked what the dealer did when they got the car they couldn't tell me. Salesman said the chipped window would be fixed..NOPE
Found a lease online that suited my circumstances. Walked in with the terms, they ok'd it immediately, chose a vehicle offered under the lease, test drove, signed and done! Was super easy, thank you so much! Amie
I found the truck online and did most of the purchase over email. Dave promptly responded to all of my questions. I live out of state so I flew into PDX and Todd picked me up at the airport in my new truck. He went over every detail of the truck with me and helped me connect my phone to the Entertainment system. They couldn’t find the second key for the truck (but it was advertised with two keys) so they made me a new one. My total time in the dealership was an hour and a half.
This is a high integrity dealership. They honored the price they quoted and stayed true to the price throughout the process without trying to add costs of renegotiate. Ryan was awesome. David and the internet team stayed true to their word. Christine in finance was honest, straightforward and efficient. The whole buying process was easy and streamlined. This dealership has earned my trust and respect.
Love my experience at NWJCD! It was the best car buying experience that I have had in awhile. Not only did I leave with a car that I love |Jeep Cherokee Grand| but the personal care that Jeff Elicker provided was awesome. I don’t plan to purchase anytime soon, as my needs were met, but I highly recommend this dealership to those looking for a Jeep. The Grand Jeep Cherokee has power, rides smoothly and feels like a luxury vehicle. Thank you NWJCD
We already knew what we wanted before we walked onto the lot and the price. The dealership made it work for us and did their best to get us out on time without any hassling. One of the best vehicle purchasing experience we have had, thanks!
Asked for Phil Habibi because he was very nice a few months earlier when we test drove but didn’t buy. Good decision. Again he was nice, upfront and honest. Not pushy. Christina the finance manager was easy to work with, found us the best deal, and was very nice. Phil and Christina made it the best buying experience we’ve had.
We purchased a brand new Jeep Grand Cherokee online and over the phone, it was the best overall car buying process we have ever experienced. The complete process started with an online search and a single phone call to Michael Oades, then 3 additional phone conversations later we were happy to drive 175 miles to complete this deal. What a great deal it was and it was exactly what they had promised. I could not be happier with this purchase. We worked with MICHAEL OADES, JOSH NAUMCHEFF and JOE CARTER on this deal and each one of them were honest, professional, informed, ...
Great experience I would buy from here again! Lewis was very honest and helpful and patient I will recommend him to all my friends and family!
This is our family’s 4th purschase from NW Jeep and every time they make it very easy. James Williamson and Stephen Burke are a pleasure to work with. Thanks again!
because all my questions where answered right sales person was real friendly and professional .they offer a drink and got the car i wanted with out been pressure.
Aaron is an exceptional Service Advisor, explained everything and did not try and sell me on something I didn’t need. I will definitely recommend NW Dodge to friends and family.
This is the first Jeep we’ve ever purchased. From the moment we walked on the lot to the moment we drove our new (to us) vehicle off the lot, we felt informed, respected, and not pressured. Our test drives were fun! They gave us top dollar for our trade in and the finance manager was smart and funny, making the signing process pleasant. Overall, really great experience!! We’ll definitely buy our next Jeep from them.
Fast and friendly—answered all my questions - got my car done soon— did not have to wait long— this was a recall service appt at no cost
Phil was so helpful today in helping me purchase my first car. He was willing to answer every question I had and there wasn’t any pressure to buy right then! I felt very comfortable and would definitely go back to buy another vehicle!
we have bought two vehicles from this dealership. it was fast and easy. both our salesman were great. i take my vehicles there for service and the staff is very friendly. great dealership. they have my loyalty
Car in for recall issue. Fixed while I waited. Aaron was very helpful. Very good experience, and I will return as needed for service or purchase a car.
And hurray for that! I purchased a car a week or so ago from NW Jeep Chrysler on Canyon Road in Beaverton, OR and wanted to leave a review because the experience was a good one. To start with I am an older (60+) female and was shopping solo for a new car, but must say I didn't ever feel talked down to or coerced to buy in any way. That's a big deal. The salesperson who helped me goes by the name "O.C". He helped me with the test drive and deciding to buy the ...
Beaverton northwest Jeep Chrysler Dodge has the most friendly and helpful staff! Whenever I go in they get me in and out as soon as possible and they call with updates along the way. I would highly recommend anyone to go here!