NORTHWEST JEEP RAM IS NOW VALIDATED FOR JD POWER’S CUSTOMER FIRST AWARD
At Northwest Jeep Ram, we have set the bar of excellence at the highest level. Choosing to give the very best customer service has allowed us to stay in business for over 30 years. In the decades of taking care of Oregon and Southwest Washington, the McGrain family and our employees, past and present, have strived to be the best. In addition to becoming validated for FCA’s coveted Customer First award, we are in the running for our industry’s highest honor with J.D. Power’s Dealer of Excellence award for 2020.
In 2017, FCA announced that it was implementing the Customer First program, rewarding dealerships that give the very best service to our clients. The criteria include:
FacilityCertification- Dealership is to be clean, convenient and comfortable.
Processes Certification- Dealership successfully demonstrates processes that support excellence in customer handling.
Customer Treatment Certification- Dealership has achieved the highest levels of customer-oriented sales and service targets.
Employee Engagement Certification- Annual employee survey with results to be shared with employees, and action taken on the results.
Training Certification- Required FCA-certified training for Sales, Service, Parts departments and our technical staff.
This year we have chosen to meet these criteria from an ownership standpoint, expecting and delivering the best care to our clients. However, we raised our game even more to earn this respected distinction among our fellow dealers nationwide.
J.D. Power and Associates have been bestowing their awards for excellence for over 50 years. Upon completion of our Customer First certification, we turned our attention to taking our dealership to a degree of excellence unsurpassed by any local FCA dealers. Northwest Jeep Ram stands alone in having achieved this J.D.Power award through rigorous testing, implementation of additional processes and expectations being met without exception.
Our goal, every day, is to deliver on our promise of exemplary customer service to you. Owner Bob McGrain remarked that “If we don’t take care of the customer, someone else will. Our validation with JD Power demonstrates our level of customer service to our previous, current, and future customers. ” The McGrain family and our employees have delivered on this promise, to you, for 30 years. We will continue to do so and are dedicated to earning the highest accolades available in our industry. When you come to Northwest Jeep Ram for any need you may have, you can be assured that the best staff is giving you the best care that can be given.
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